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Courses/Law/Client Communication & Management

Thinking Like a Client: Key Insights for Law Firm Lawyers

Practical Advice for Building Client Relationships and Retention

Created byNew Media Legal Publishing, Inc.
IntermediateUpdated Mar 31, 2025
Thinking Like a Client: Key Insights for Law Firm Lawyers

What You'll Learn

check_circleUnderstand the importance of client perspective in legal practice: Learn how thinking like a client can enhance your effectiveness in a law firm setting.
check_circleIdentify key strategies for building client trust and rapport: Gain insights into how to foster strong, lasting client relationships.
check_circleRecognize behaviors that may harm client relationships: Understand what actions to avoid in order to maintain professional rapport with clients.
check_circleApply practical advice from a seasoned litigator and in-house counsel: Learn from Zach McGee's experience to improve your client-facing skills.
check_circleDevelop techniques to enhance client satisfaction and retention: Discover actionable tips for ensuring clients want to return to you for legal services.

About This Course

Law schools, law firms and other CLE programs teach you how to “Think Like A Lawyer,” but succeeding in a law firm environment also requires you to “Think Like A Client” so that your clients will like and respect you, and ideally, want to hire you again and again.

Having spent more than twenty-five years as a law firm litigator, an in-house lawyer and now as a client, Zach McGee offers law firm lawyers at every level sage advice on what you should be doing -- and what you should not be doing -- to put your best foot forward when working with your clients.

Your Instructors

New Media Legal Publishing, Inc.
New Media Legal Publishing, Inc.

Legal Technology & Education

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New Media Legal Publishing, Inc. is a legal publishing company based in Los Angeles, California, that develops, produces, markets, and distributes innovative legal education content for law firms and companies. For more information about NMLP and its products, please visit  http://www.newmedialegal.com .

Zachary S. McGee
Zachary S. McGee

Senior Vice President, Business Affairs, Sony Pictures Entertainment

Zach McGee is a Senior Vice President of Business Affairs for Sony Pictures Entertainment in Los Angeles, where he negotiates distribution deals for feature films and television series. Before joining Sony Pictures, Zach held senior legal positions in-house at NBCUniversal and Miramax. Zach began his career as a law clerk for the Honorable Michael B. Mukasey, Chief Judge of the United States District Court for the Southern District of New York. He also worked as an associate at Davis Polk in New York, New York, and Menlo Park, California. He graduated magna cum laude from Harvard College and Harvard Law School, and he earned his Master's in Business Administration from the UCLA Anderson School of Management. Zach is also a successful entrepreneur and the founder of educational content companies within the legal field.

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We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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