Master the Art of Conducting Effective Internal Investigations in the Modern Workplace: Best Practices, Legal Considerations, and Roadblocks

Without proper investigation, companies can face legal liability, negative publicity, and poor employee morale. Therefore, this course is crucial for any attorney looking to ensure their organization is conducting internal investigations properly.
Throughout the course, participants will gain a deep understanding of the importance of internal investigations, including the consequences of failing to investigate complaints, and the role of outside investigators in the modern workplace. They will also learn how to encourage employee cooperation, maintain attorney-client privilege, and balance confidentiality and information sharing during an investigation.
Our expert instructor will guide attendees through the steps involved in conducting an internal investigation, from establishing a foundation to determining the scope of the investigation, protecting confidentiality, and building trust with the complainant. The course also provides guidance on crafting effective questions and addressing potential roadblocks such as non-disclosure agreements and non-disparagement clauses.
In addition, the course covers best practices for conducting internal investigations, such as setting clear objectives, disclosing all relevant information, documenting every step, and responding to allegations of misconduct. By the end of the course, participants will have the knowledge and skills required to conduct effective internal investigations and minimize the risks associated with workplace misconduct. They will also learn how to ensure fairness, objectivity, and impartiality throughout the investigation process.
Topics discussed include:

Board Certified Employment Law Specialist (BCS) | Attorney at Phyllis J. Towzey, PA
In 2017 Phyllis Towzey was elected by her peers to the Florida Legal Elite Hall of Fame, one of only nine employment lawyers and one of only three women to earn that honor. Phyllis J. Towzey was among the first-ever group of attorneys to be board-certified by the Florida Bar in Labor and Employment Law. She has practiced law since 1987 and her law firm in downtown St. Petersburg, Florida, provides employment law services to business owners, medical groups, physicians, professionals and business executives. She is continually named to the Best Lawyers in America, the Florida Super Lawyers list, and the Best Lawyers in Tampa Bay by various rating agencies. She has been continually AV rated by Martindale since 1995, and her firm was among the first to be selected as a Preeminent Woman's Law firm. Ms. Towzey is a litigator specializing in employment law. Her practice includes trials in state and federal court and appeals. She is admitted to practice in all Florida Courts and the U.S. Court of Appeals, Third, Fourth, Ninth and Eleventh Circuits, and the U.S. Court for the Middle District of Florida and the Southern District of Florida. Ms. Towzey has experience as a certified mediator and arbitrator in both state and federal court, with an additional specialization in employment law cases. Ms. Towzey is a chapter author for Personnel Law Update, and Certificate in Human Resource Management , and Employment Law Hot Topics, all published for The George Washington University by the Council on Education In Management, Charlotte, North Carolina. Ms. Towzey serves on the editorial board for the Employment Law reference book Employment Evidence, authored by Eugene K. Hollander. For The Florida Bar, Ms. Towzey presented a Labor and Employment Law Webinar: FLSA Update: Dionne and its Progeny, Calculating Back Pay in Failed Exemption Cases, Recent Decisions Applying Lynn’s Food Stores, Disclosure Obligations and Other Emerging Issues in Wage and Hour law.