Managing high conflict people in litigation
You know who they are: Your clients who blame others for everything. Who expect you to work miracles and then are outraged when court doesn't go their way. Who have no boundaries. Who exhibit extreme emotions that are way out of proportion to the issue. These are "High Conflict People." This 1-hour video will give you practical techniques for managing these clients - tips you can start using today.
Understanding & Managing High Conflict Legal Disputes
Bill Eddy is a pioneer in high-conflict personality theory and one of the most influential voices in modern conflict resolution. As a lawyer, mediator, therapist, and bestselling author of more than 30 books, he developed widely used tools including The CARS Method®, BIFF Response®, EAR Statements™, and the New Ways® series. His work is used across workplaces, courts, healthcare, government, and human services around the world. Bill’s integrated mental health and legal expertise continues to shape HCI’s research-driven methods for managing all levels of conflict. He also co-hosts the podcast It’s All Your Fault!
